Legal notice

VERENASTAYS CONCIERGE SERVICE AGREEMENT

(Verenastays a Trading Name of DK-Desire, Registered in the Netherlands – Company Registration Number: 87878119)

This agreement ("Agreement") is entered into between:

• Verenastays Concierge Service Company, a trading name of DK-Desire, registered in the Netherlands under Company Registration Number 87878119 (hereinafter referred to as "Verenastays," "we," "us," or "our"), acting as an independent agent facilitating luxury villa rentals, concierge services, and premium experiences in Ibiza; and
• The Customer (hereinafter referred to as "you," "your," or "the Client"), as detailed in the booking confirmation.

Upon booking, the Client agrees to be bound by the terms and conditions outlined in this Agreement. Verenastays acts solely as a booking and concierge service provider and does not own the villas or other third-party services included in this Agreement.

Before payment, we will confirm in the booking contract the details of your villa and the associated services included in your package. Your contractual relationship is solely with Verenastays (trading as DK-Desire), and all payments must be made directly to us. Verenastays acts as a concierge service provider, facilitating all arrangements on your behalf, including but not limited to accommodation, transportation, and curated experiences.

If transportation services are provided directly by Verenastays, we assume full responsibility for delivering these services as per the agreed terms. However, if transportation services are arranged through third-party providers, Verenastays facilitates the booking but holds no liability for service failures, delays, cancellations, or any other issues arising from external transport providers.

SERVICES PROVIDED BY VERENASTAYS

Verenastays, trading as DK-Desire, acts as a luxury concierge service provider, facilitating and coordinating exclusive travel experiences in Ibiza. The services we provide include, but are not limited to:

Accommodation & Property Rentals

• Sourcing and securing luxury villas, apartments, and private residences for short-term rental.
• Coordinating with villa owners and local property managers to ensure the property is prepared for the Customer’s arrival.
• Providing a dedicated point of contact for check-in, check-out, and property-related requests.

Transportation & Transfers

• Arranging luxury rental vehicles, including SUVs, sports cars, and chauffeur-driven services.
• Coordinating airport transfers and private drivers upon request.
• If transport is provided directly by Verenastays, we assume responsibility; otherwise, we act as a booking intermediary and hold no liability for third-party transport providers.

Concierge & Lifestyle Services

• Providing exclusive access to Ibiza’s top restaurants, clubs, and VIP events.
• Arranging private chefs, catering services, and in-villa dining experiences.
• Booking yacht and boat charters, wellness retreats, and personal fitness instructors.

Third-Party Service Providers & Liability

• Verenastays does not own or operate the villas, restaurants, transportation services, or experiences included in the Customer’s booking.
• Verenastays acts as a facilitator and is not responsible for service failures, delays, or disputes involving third-party providers.
• The Customer acknowledges that any complaints or claims regarding third-party services must be addressed directly with the respective provider, although Verenastays will assist in resolving disputes where possible.

Standard terms and conditions of booking

Interpretation:

Business Day means from 9am to 5pm on any day (not being a Saturday, Sunday or public holiday).

Company means Verenastays, acting as an independent agent for both customers and owners, and we and us shall be construed accordingly.

Contract means the agreement between the owner and the customer of the property.

Customer means the person, firm or company who rents the property.

Owner means the owner(s) of the property (the company is not the owner and can not in any way be liable for any breach of the contract or other issues).

Party Leader means the person who makes the booking.

Party refers to any individual named in the original booking.

Property means a villa or apartment or other accommodation a customer agrees to book through the company.

Rent Commencement Date means the date the rental period begins.

Rental Period means the total number of days a customer agrees to book a property through the company.

Rental Price means the price paid by the customer for renting a property for the rental period.

VAT (IVA) means Value Added Tax chargeable under Spanish law for the time being and any similar additional tax.

These terms and conditions supersede all previous editions or any implied by custom, practice or course of dealing.

These standard terms and conditions govern the contract at all times. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the contract.   

GENERAL BOOKING CONDITIONS

Verenastays trading as Verenastays act as an agent on behalf of our local agent supplier or directly with the villa owner with whom the villa owner makes their property available for rent, and who are referred to as the "accommodation provider"). 

When you make a booking the contract is made with between our local agent supplier or villa owner and you (the customer) - this being any person travelling or intending to travel to a villa or apartment as featured by Verenastays on the terms of these booking conditions and it includes all matters arising from it and is subject to English law and the exclusive jurisdiction of the English Courts. 

A contract will exist as soon as we issue our confirmation invoice. By making a booking, the lead passenger confirms that all persons names in the booking (and their personal representatives) have agreed to be bound by these conditions and the terms of its suppliers.

1. Booking your holiday

1.1 You must be over 21 years old to make a booking with us. We reserve the right to refuse bookings at our sole discretion.

1.2 The party leader guarantees that it has the authority to accept and does accept these terms and conditions on behalf of each member of the booking party. Each member of the booking party has joint and several liability in respect of the contract.

1.3 Once you confirm the property and dates you wish to book and the booking price in writing, we will make final availability enquiries with the owner. We will then confirm the booking by sending you a rental contract. All prices quoted include IVA (VAT).

1.4 Until the contract is made we shall be under no liability to you whatsoever.

1.5 Please check the contract immediately upon receipt. You must contact us within 7 days of receipt if any information is incorrect. If your booking is made less than 7 days prior to the rent commencement date, you must contact us within 24 hours of receipt of the contract, and in any event before the rent commencement date, if any information is incorrect.

1.6 Property availability, conditions and prices are subject to change prior to us confirming your booking.

1.7 We must be notified of any special requests in writing at the time of making the booking. All special requests are subject to availability and will not be part of our contractual obligations unless specified in the invoice.

2. Paying for your holiday

2.1 Unless otherwise agreed in writing, you must pay 50% of the rental price within five business days of receipt of the contract to confirm your booking. Once the deposit is paid you will be bound by these terms and conditions and the property will be reserved for you. The remaining 50% must then be paid (cleared funds) at least six weeks before the rent commencement date. If you book within six weeks of the rent commencement date this will constitute a late booking and full payment of the rental price is necessary (cleared funds) within five business days of receipt of the contract, and in any event prior to the rent commencement date, to guarantee the property is reserved for you. Once this payment is made you will be bound by these terms and conditions.

2.2 A refundable security deposit (to cover charges, including but not limited to, loss, breakage, unpaid local charges, excessive cleaning and additional maintenance), as shown in the contract, must also be paid to us (cleared funds) before the rent commencement date otherwise we may refuse you access to the property.

2.3 We refund the security deposit within 7 days of the end of the rental period, subject to any deductions. We reserve the right to deduct charges from this deposit for the use of the telephone. We also reserve the right to retain the full security deposit until the owner confirms there is no damage to the property. Should the security deposit prove inadequate to fully cover any costs that may arise, we reserve the right to invoice you for the balance within 30 days of the end of the rental period, or at such other time to allow the total cost to be determined.

2.4 We accept the following methods of payment:

2.4.1 Cash or bank transfer;

2.6 If you fail to pay the amounts specified in conditions 2.1 and 2.2 by the due date as per conditions 2.1 and 2.2, we reserve the right to treat your booking as cancelled by you and you will be liable for the cancellation charges set out in condition 4.

2.7 At the time of booking, we will collect credit card details to secure the reservation, and all payments must be made to Verenastays Concierge Service Company, which operates under the trading name DK-Desire. To process the booking, we require a copy of valid identification, such as a passport or government-issued ID. This documentation will be securely processed and shared with the accommodation provider as necessary to confirm the booking. By providing this information, the customer explicitly consents to the secure processing and sharing of their personal data for booking purposes.

2.8 When making a booking, the customer must provide the following information: the full name and surname of all party members, a copy of their passport or ID documentation, the home address and postcode of each party member, the total number of people in the group (including a breakdown of adults and children), and a contact telephone number that will be available during the holiday. Additionally, the party leader, who serves as the primary point of contact for the group and has signed the contract, must provide their email address.

2.9 If the Customer is unable to travel due to illness or any other reason, they must seek reimbursement from their travel insurance provider, as Verenastays is not liable for refunds due to cancellations beyond our control, and cancellation charges shall apply in accordance with Section G2.6 of these Terms and Conditions.

2.10 Verenastays Concierge Service Company offers business class flight arrangements upon request at an additional charge. If the Customer does not book a business class flight directly through Verenastays, they remain solely responsible for arranging their own flights. Verenastays assumes no liability for flight delays, cancellations, missed connections, schedule changes, or any other issues arising from third-party flight providers. Any flight arrangements, services, or additional benefits not explicitly stated in the contract as included shall be the sole responsibility of the Customer.

3. Amending your booking

3.1 If, after your booking is confirmed, you wish to amend your booking (i.e. the chosen date of departure or the rental period), we will try to accommodate these changes, but it may not always be possible. Any extension of the rental period may require you to transfer to a different property (Second Property) for the extended part of the rental period. If you are unwilling to transfer to a second property for this extended part, you may make another booking for another property (Replacement Property) for the total revised rental period (further references to a property shall include any such replacement property), however, condition 4 (excluding 4.1) shall apply to any cancellation of your booking for the original property.

3.2 Any request for changes to your booking must be submitted to us in writing by the party leader and will only be incorporated into the contract if confirmed by us in writing. The accommodation provider reserves the right to apply an administration charge, which must be paid by the party leader and will be communicated to them before any changes to the date or duration of the booking are confirmed.

3.3 If a member of your booking party (meaning any individual named in the original booking who has agreed to participate in the holiday under the terms of this contract) withdraws from the holiday, another person may take their place, provided they meet all eligibility requirements and agree to be bound by the terms of this contract as if they were an original party to it from the commencement date. The party leader must inform us in writing of any such replacement at least 14 days before the rent commencement date. However, if the booking was made less than 7 days before the rent commencement date, the party leader must notify us within 24 hours of receipt of the invoice, and in any case, before the rent commencement date. We may charge a discretionary administration fee of €20.00 per person for processing these changes. Failure of the party leader to inform us of any such changes will be considered a breach of condition 9.3, and the consequences under condition 9.3 shall apply.

3.4 If you choose to vacate the property before the end of the agreed rental period, you must inform us immediately in writing. No refunds will be issued for the unused portion of the rental period, and we reserve the right to reallocate the property to another booking at our sole discretion.

3.5 Failure to arrive at the villa at the scheduled time for any reason attributable to the customer, including but not limited to missed flights, delays, or failure to be present at the agreed pickup location, will be considered a "No Show" and treated as a cancellation, in which case cancellation charges will apply. Any cancellation will result in the loss of all payments made. Verenastays is not responsible for any delays or failure to arrive at the villa due to circumstances beyond its control, including but not limited to customer negligence, missed transportation, or refusal to comply with scheduled transfers.

4. Cancellation of the booking by you

4.1 You are deemed to have cancelled your booking if:

4.1.1 condition 2.6 applies; or
4.1.2 the party leader provides written confirmation of cancellation (such cancellation to be effective when the written confirmation is received by us); or
4.1.3 condition 9 applies.

4.2 Where condition 4.1 applies, we will make reasonable efforts to allocate the property and associated services to another booking with the same rent commencement date and for the same rental period. However, we may only be able to allocate part of the original booking. In such cases, the relevant cancellation fee, as outlined in condition 4.3, shall apply on a pro-rata basis for the unallocated portion. If we are unable to allocate the booking to another customer, you will remain liable for the full total booking price as stated and agreed upon in the contract.

4.3 Cancellation fees are based on the total rental price, are calculated from the rent commencement date and are as follows:

4.3.1 More than 90 days before the rent commencement date – 25% of the total booking price;
4.3.2 Between 60 and 90 days (inclusive) before the rent commencement date – 30% of the total booking price;
4.3.3 Between 45 and 60 days (inclusive) before the rent commencement date – 50% of the total booking price; and
4.3.4 Less than 45 days before the rent commencement date – 100% of the total booking price.

4.4 If the cancellation fee has not been settled in full (cleared funds) by the rent commencement date we reserve the right to charge interest at 3% above the base rate of banks accruing daily and being compounded monthly until such debts have been settled in full.

4.5 We reserve the right to reduce the cancellation fee at our sole discretion.

5. Cancellation of the booking by us

5.1 In the unlikely event we need to cancel your booking (for reasons beyond our reasonable control) we will advise you as soon as is reasonably practicable.

5.2 If we do have to change your booking we will try and find you a suitable comparable property (in terms of location, rental price and size) within our portfolio with the same rent commencement date and rental period. If we cannot, you have the following options:

5.2.1 You may agree to have your booking transferred to another property with a different rent commencement date, subject to availability. If the alternative property is available, your booking will be transferred at the same total booking price agreed in the contract. If the alternative property incurs additional costs due to availability or operational reasons, you must pay the price difference within seven (7) days of confirmation and, in any event, before the new rent commencement date. Failure to make this additional payment on time may result in cancellation, and cancellation charges under condition 4.3 will apply; or
5.2.2 cancel your booking completely and accept a full refund of all the money paid by you up to the date of cancellation, less any administration charges incurred in accordance with condition 3.3.

6. Property Descriptions

6.1 We aim to ensure that information provided by owners is accurately advertised by us. However, differences between the actual property and its description may occur. We shall not be held liable in any way for this or any differences of opinion as to the condition or quality of the property.

6.2 Occasionally, due to problems outside our control, some services or facilities may become unavailable at the property. If this is the case, we will notify you as soon as is reasonably practicable after we have been informed. Such notification shall not constitute a cancellation in accordance with condition 5.

7. Occupation of the Property

7.1 It is your responsibility to inform us of your arrival details. We are not liable for any additional costs or any disappointment you may incur if you fail to give us the correct arrival details.

7.2 Unless otherwise agreed in writing, the property will be available from 15:00 on the rent commencement date and you must vacate the property by 10:00 on the last day of the rental period. If you fail to vacate the property by 10:00 on the last day of the rental period, we reserve the right to charge you for an extra day (or longer where appropriate), pro-rata to the rental price.

7.3 Although we make every effort to accommodate late arrivals on prior request in writing, arrivals after 22:00 on the rent commencement date (or 22:00 on a later date if you do not arrive on the rent commencement date), including delays due to delayed or cancelled flights or ferries, may be subject to a late check-in fee based on the distance the property is from your collection point.

7.4 It is your responsibility to ensure that the property’s inventory is accurate upon your arrival and that we are notified of any discrepancies within 24 hours of arrival. Unless we have been notified, you will be deemed liable for any discrepancies found at the check-out.

7.5 Unless otherwise agreed in writing, no pets are allowed in the property.

7.6 All keys and other devices for the property or its contents are your responsibility during the rental period. We reserve the right to charge you to replace such items and/or to have the locks changed at the property in the event that they are not all left with our representative on departure.

7.7 Our representative and/or our agents may require access to the property during the rental period for any necessary repairs or maintenance. We will give you at least 24 hours notice, except in an emergency.

7.8 We accept no liability for the intermittent failure of public utility supplies, sewage systems, plumbing, mechanical equipment or telephone systems or internet connections (where available) in the property, but we shall use our reasonable endeavours to arrange their repair. We also accept no liability for any loss of enjoyment suffered as a consequence of any local engineering and / or construction works near the property.

7.9 Where the property is advertised as having Sky/digital television, we cannot guarantee access to as many channels as you may receive at home. Any requests for access to specific channels must be made in writing to us at least 30 days before the rent commencement date. All requests are subject to availability and are not incorporated into the contract unless specified in the invoice.

7.10 All information contained in our welcome pack is intended to be a guide only and is not incorporated into the contract.

8. Our liability to you

8.1 Subject to condition 8.7, Verenastays Concierge Service Company shall only accept responsibility for personal injury or death where it is proven to have been directly caused by the gross negligence of its employees while acting within the scope of their employment in the provision of your travel arrangements. Verenastays shall not be liable for any personal injury, death, accident, or damage caused by the owner of the property, any third-party service providers, or any other persons who are not employees of Verenastays. Furthermore, Verenastays accepts no liability for any injury, death, or damage resulting from the condition, maintenance, or use of any furniture, appliances, structures, swimming pools, balconies, terraces, stairs, garden areas, or any other items or facilities inside or outside the property. Customers acknowledge that accommodation, transportation, and third-party concierge services are arranged on their behalf, and Verenastays assumes no liability for any acts, omissions, or negligence of these external parties.

8.2 We do not accept liability for any unusual or unexpected circumstances beyond our control or which we could not have avoided even if we had used all possible care.

8.3 The property may have dangers such as swimming pools, dry stone walls, access to roads, steep steps and unfenced drops. As such the property may not be suitable for you – we do not represent that any property is totally child friendly. All swimming pools are used at your own risk. You accept complete liability for any accidents caused by or arising out of your own negligence, misuse of the property or failure to comply with local laws and regulations, including any caused due to alcohol and/or any drugs or medicine of any kind.

8.4 If you are injured whilst at the property, you must report the incident to us in writing within 24 hours of its occurrence. You are also required to seek medical attention from a local doctor and consult your general practitioner (GP) upon returning home. Verenastays Concierge Service Company is not liable for any injuries, accidents, or medical conditions occurring at the property, and any claims must be directed to the property owner or relevant third-party service provider. If you intend to make a claim related to your injury, you must provide us with written details of the local doctor you consulted and your GP, along with your written authorization for us to obtain a medical report from both.

8.5 Verenastays Concierge Service Company does not act as an agent for any third-party supplier of activities, facilities, excursions, or other services arranged on behalf of the customer. If you choose to use any local service or third-party provider, your contract is exclusively with that supplier, and Verenastays assumes no responsibility for the quality, safety, availability, or execution of those services. We shall not be liable for any complaints, claims, losses, damages, injuries, delays, cancellations, or other issues arising from third-party services.

8.6 The company and the owner do not accept any liability for any loss, theft or damage to your property or for any distress howsoever arising.

8.7 Verenastays Concierge Service Company does not accept any liability for inaccuracies, errors, or omissions in advertised property descriptions, as these are provided by the property owners or third-party suppliers. While we strive to ensure that all descriptions, images, and specifications are accurate and up to date at the time of listing, we cannot guarantee that they will always be fully reflective of the actual condition of the property at the time of your stay. Customers acknowledge that variations in décor, furnishings, amenities, and other features may occur, and Verenastays shall not be held responsible for any discrepancies between the advertised and actual conditions of the property.

8.8 Our total liability in connection with the performance or contemplated performance of this contract shall be strictly limited to the total booking price agreed upon in the contract. Under no circumstances shall Verenastays be liable for any indirect, consequential, or incidental damages, including but not limited to loss of enjoyment, additional expenses, business losses, or claims exceeding the total booking price paid by the customer.

9. Customer Behaviour

9.1 If in our opinion, the opinion of the owner or the opinion of our representative, you are, or appear to be, behaving in such a way as to cause, or likely to cause, danger, distress or annoyance to any individual, or damage to the property, we may terminate the contract and you will be required to vacate the property immediately. We will have no further liability to you.

9.2 No parties or other functions, including commercial activities, may be held at the property without our prior written consent. All our properties have a zero-tolerance policy in regards to music and loud noise in the out-door areas between 23:00 and 10:00. Failure to comply with house rules may result in financial and legal consequences, including but not limited to fines imposed by the property owner or local authorities, eviction from the property without any refund, and full responsibility for any damages or disturbances caused. All fines, penalties, or damages resulting from such a violation shall be paid entirely by the customer.

9.3 Each property has a maximum number of permitted guests and unless we otherwise agree in writing you may not allow more guests to stay than the permitted maximum. We reserve the right to invoice you for any such additional persons staying at the property.

9.4 Some owners do not allow same sex parties or parties made up of members under the age of 25 years to make a booking. You must inform us at the time of booking if your party falls within these categories. It is at the owner’s sole discretion to accept such bookings.

9.5 You must not act in any manner or omit to do anything that, in our reasonable opinion or that of the owner, might invalidate any insurance cover on the property.

9.6 If you breach any of the conditions from 9.2 to 9.4 (inclusive), or misrepresent the information given in relation to any of them, we reserve the right to take the following action against you:

9.6.1 denying you entry to the property; and/or
9.6.2 retaining the full amount of your security deposit (should the security deposit prove inadequate to fully cover any costs that arise, we reserve the right to invoice you for the balance within 30 days or at such other time to allow the total cost to be determined); and/or
9.6.3 eviction from the property. If you violate any material terms of this contract, including but not limited to hosting unauthorized parties, causing excessive noise, damaging the property, or engaging in any disruptive, illegal, or dangerous behavior, we reserve the right to immediately evict you from the property without notice. In the event of an eviction, you will not be entitled to any refund, and clause 9.7 shall apply. You will remain fully liable for any fines, penalties, damages, or costs incurred due to your breach, which shall be deducted from your security deposit or invoiced separately. Any unpaid balances must be settled within seven (7) days of eviction.

9.7 If you are evicted from the property in accordance with condition 9.6.3, the contract will be deemed cancelled by you and condition 4.3.4 shall be deemed to apply and you will be liable to reimburse all of our related expenses. You will not be entitled to receive any refund.

9.8 You are solely responsible for any damage caused during your stay. VerenaStays is not liable for such damages. Additionally, any fines or penalties resulting from a breach of house rules, including, but not limited to, playing loud music after 9:00 PM—will be your responsibility.

10. Insurance

10.1 You are responsible for obtaining and maintaining your own travel, medical, and any other necessary insurance for the full duration of your rental and booking period, as stated in the agreement. Such insurance policies must be active and in force for the entire period to cover any unforeseen circumstances, including but not limited to cancellations, medical emergencies, and travel disruptions.

11. Complaints

11.1 In the unlikely event that you have a complaint please promptly report it to us.

11.2 All formal complaints regarding the property, including maintenance issues, damages, or missing amenities, must be reported immediately to the property owner or their designated on-site representative. Additionally, the party leader must notify a Verenastays representative as soon as possible and, in any event, before the end of the rental period. All such complaints must also be submitted in full, in writing, to Verenastays within seven (7) days of the end of the rental period. Any complaint received after this period will only be considered at our sole discretion, as it may prove difficult to investigate or rectify.

12. TOUR GUIDE AND CLUB ACCESS SERVICES

12.1 Third-Party Tour Guide Services
Upon request, Verenastays may recommend third-party companies that provide tour guide services on the island. However, these services are provided by independent operators, and Verenastays does not act as an agent or assume any liability for their performance, quality, cancellations, or any issues arising from their services. Customers acknowledge that any contractual relationship for such services is exclusively between them and the third-party provider.

12.2 Club Access Services
Verenastays may assist in arranging VIP access, reservations, or tickets for clubs and entertainment venues upon request. However, all club access services are subject to the policies and availability of the respective venue, and Verenastays does not guarantee entry, specific table placements, or service levels at any club. Customers acknowledge that all bookings and payments related to club access are handled directly by the club or an authorized third-party provider. Verenastays assumes no liability for denied entry, venue cancellations, service quality, or any disputes between the customer and the venue or service provider.

13. Telephone Calls

13.1 We reserve the right to record all telephone calls to monitor customer service levels.

14. Passports, visas and health requirements

14.1 It is your sole responsibility to ensure that you possess a valid passport and any necessary visas required for your travel. Verenastays assumes no responsibility for any issues arising from missing or invalid travel documents.

14.2 We are not obligated to assist you if you are refused travel due to issues with your passport, visa, or other required documentation. Your passport and travel documents must be intact and undamaged; you may be denied travel if they are expired, damaged, or tampered with.

14.3 Passport, visa, and health requirements are subject to change, and it is your responsibility to verify the latest regulations well in advance of departure. Verenastays bears no responsibility for any disruptions caused by failure to comply with travel requirements.

15. Data protection policy

15.1 You acknowledge and agree that your name, address and payment record may be submitted to a credit reference agency, and personal data will be processed by and on behalf of us in connection with your travel arrangements.

16. Force Majeure

16.1 Verenastays Concierge Service Company, operating under the registered entity DK-Desire, along with its affiliates, agents, or third-party service providers, shall not be liable to provide compensation, refunds, or alternative arrangements if we are required to cancel, modify, or change your travel arrangements due to unusual or unforeseeable circumstances beyond our control. These include, but are not limited to, war, the threat of war, riot, civil unrest, strikes, industrial disputes, terrorist activity and its consequences, acts of God, natural or nuclear disasters, fire, extreme weather conditions, government restrictions, technical or maintenance issues with transport providers, airport closures, pandemics, or any other unforeseeable and unavoidable event outside our reasonable control. This clause applies to all bookings, transactions, and agreements made under Verenastays and Dk-Desire, ensuring that no claims shall be pursued against any entity associated with these companies in connection with such events.

17. Waiver and severance

17.1 A waiver of any of our respective rights is only effective if it is in writing. No failure or delay by a party in exercising any right or remedy under the contract or by law shall constitute a waiver of that (or any other) right or remedy, nor preclude or restrict its further exercise.

17.2 No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that (or any other) right or remedy.

17.4 If a provision (or part provision) of the contract is found by any court or other authority of competent jurisdiction to be illegal, invalid or unenforceable, the provision (or part provision) shall apply with the minimum modification necessary to make it legal, valid and enforceable, and the validity and enforceability of the other provisions (or part provisions) of the contract shall not be affected.

18. Assignment

18.1 We may, at any time, assign, transfer, subcontract, or otherwise delegate any of our rights and obligations under this contract to a third party or agent without requiring prior consent from the customer.

19. General

19.1 The UK’s Rights of Third Parties Act 1999 shall not apply to this contract. No third party shall have any right to enforce any term of this agreement, and all rights and obligations are strictly between the parties to this contract.

19.2 These terms and conditions, together with the contract, constitute the entire agreement between the parties. No verbal or informal agreements shall be binding, and any modifications must be made in writing and agreed upon by both parties.

19.3 Any notice or other communication given under the contract by either party shall be in writing and shall be delivered either: personally; by pre-paid first-class post; recorded delivery; or by commercial courier to the other party.

19.4 Any notice or other communication given under the contract shall be deemed to have been duly received: if delivered personally, when left at the address for the other party; if sent by pre-paid first-class post or recorded delivery, at 10:00h on the second business day after posting; or if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed.

19.5 The contract, and any dispute or claim arising out of or in connection with it or its subject matter shall be governed by and construed in accordance with the laws of Spain. The parties irrevocably agree that the courts of Ibiza shall have exclusive jurisdiction to settle any dispute or claim that arises out of, or in connection with, the contract or its subject matter.

20. ACKNOWLEDGMENT & SIGNATURES

By signing below, the Customer confirms that they have read, understood, and agree to be bound by the terms and conditions of this Agreement. The Customer acknowledges that DK-Desire, trading as Verenastays, acts solely as a booking and concierge service provider and is not the owner of any accommodation or third-party services included in this Agreement.

The Customer further acknowledges that all payments must be made directly to DK-Desire, trading as Verenastays, and that any disputes regarding third-party services shall be addressed through Verenastays, which will liaise with the respective service providers on the Customer’s behalf.

Signed and Agreed By:

For the Customer

Full Name: _______________________________________
Passport or ID Number: ____________________________
Signature: _______________________________________
Date: _______________________________________

For DK-Desire, Trading as Verenastays

Authorized Representative Name: _______________________________________
Position: _______________________________________
Signature: _______________________________________
Date: _______________________________________